In the event an account holder passes away, we will always strive to make the process for managing the account as simple as possible.  

To make any changes, such as early closure or withdrawals once the fixed term is complete, we’re legally required to obtain a certified copy of the death certificate and the Grant of Probate in the UK or Grant of Confirmation in Scotland.

Our customer services team know what’s required to get these and can run you through this process. 

You can reach them on 020 7291 8331, they’re available Monday to Thursday from 8am to 8pm and Friday from 8am to 5pm.

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