We know that things can change, and there will be times when you need to update your bank details.
To do this, head to our support page and send us a message including these details:
- Your full name
- Your date of birth
- Your email address
- Your address and postcode
- Your new account number
- Your new sort code
We might need to get in touch with you to see a recent bank statement, if there are any problems.
Once we’ve updated your Direct Debit, we’ll pop you an email to confirm.
Please keep in mind, it can take up to 9 calendar days for the change to be processed in full (bank systems can be a bit slow!). So if you want us to take your next repayment from your new bank account, be sure to update your Direct Debit details at least 9 calendar days before it's due.