We know that things can change, and there will be times when you need to update your bank details. 

To do this, head to our support page and send us a message including these details:

  1. Your full name
  2. Your date of birth
  3. Your email address
  4. Your address and postcode
  5. Your new account number
  6. Your new sort code

We might need to get in touch with you to see a recent bank statement, if there are any problems.

Once we’ve updated your Direct Debit, we’ll pop you an email to confirm.

Please keep in mind, it can take up to 9 calendar days for the change to be processed in full (bank systems can be a bit slow!). So if you want us to take your next repayment from your new bank account, be sure to update your Direct Debit details at least 9 calendar days before it's due.

Did this answer your question?