It's probably because we're processing one of your montly Direct Debits. The transaction can take several days to clear, before as well as after your repayment day.

Please wait a few days then head back to your account and try again.

Or if you'd like a hand, call 020 7580 6060 (Monday to Thursday 8am to 8pm, Friday 8am to 5pm) and we'd be happy to walk you through it.

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